Forum Discussion

Aushotels's avatar
Aushotels
Experienced Cover User
2 months ago

File Error (No 2)

I have an employee card frozen in a company file. The usual remedy is to 'run a script' over the file, could someone do that for me please? Also how does this happen? Is there something I can do to p...
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi Aushotels,

     

    I've successfully run the fix over your file so you can access the employee card again. A reason for that scenario happens when you make changes to an employee's pay and tell the system to remember these changes for next time. Doing this incorrectly can cause the system to get confused and show an error or even freeze the card file when you try to view that employee's details again. If you still experience any issues with the card file even after I've run the fix already, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi Aushotels,

 

I've successfully run the fix over your file so you can access the employee card again. A reason for that scenario happens when you make changes to an employee's pay and tell the system to remember these changes for next time. Doing this incorrectly can cause the system to get confused and show an error or even freeze the card file when you try to view that employee's details again. If you still experience any issues with the card file even after I've run the fix already, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

 

Best regards,

Doreen

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