I have resolved my issue - the pay item was marked as exempt from PAYG Withholding. I went to update the pay category, sent an updated event and it all balances now. Hope this works for you too.
I am having the same problem. I assume it is a MYOB issue too. We need it fixed now. I messaged MYOB earlier in the week and have had no reply as yet.
I have resolved my issue - the pay item was marked as exempt from PAYG Withholding. I went to update the pay category, sent an updated event and it all balances now. Hope this works for you too.
I've realised the same thing, Julia. Must cancel the Reporting Category out, which is unhelpful!
Hi Julia,
I got the same issue. How did you resolve this please? remove the exempt from PAYG withholding for pay item ie. Gross payment? I am queueing the line for MYOB customer service, not sure how long it gona take. Thanks
Hi Liz,
Check the setup for the pay items. My issue was a particular pay item was not being added in as Gross Payments in the STP report. Go to the settings of that pay item and if it's marked as 'exempt from PAYG Withholding', untick it. Then send an updated event and it should balance. Hope this helps.
problem solved. it is remove the exempt from PAYG withholding for pay item and send update event again. it will resolve the issue. thanks for the hint.
