Sorry, Not quite sure what you mean. I didn't go ahead and send to the ATO. What do you mean when you say reprocessing in the Browser? I have 2 employees with this error message who get salary sacrifice.
Hi Sleeper1
Open AccountRight in a browser by clicking on Open in web browser from the desktop Command Centre. Then process the salary sacrifice payrun from the browser version and send the report. The report should be accepted without any errors.
Please let me know if you need further help.
Hi
I have the same issue with my 1st pay run for July. I tried processing from the web browser, I still got the same error message. I need to process the pay today, so how can I do this, given the issue was raised last week and still not fixed.
I ended up breaking my payroll into batches to determine which were the problem - ones without any leave/allowances first to make sure it ran without error. Then I processed ones with leave which showed that Compassionate Leave was not a leave type that the web browser could process and it ended up changing my pay amount by deleting that leave and only paying the base salary - leaving my staff member short paid! Had to reverse and reprocess. Lastly I did staff that had salary sacrifices and it processed without issue. Having said that : Word of Warning - if it says Network Request Timeout DO NOT RECORD THE PAYRUN. Check on your desktop first as it may actually have been recorded and just not processed as such on the web browser. I pressed Record again after it "Failed" and it ended up duplicating the payroll run! Had to manually reverse all duplicates - nightmare!!
Hi,
I have recieved this same message in the New finacial year run IE 1st July 2022.
I have 2 people who salary sacrifice an amount and both these names have the above errror message.
I tried entering as a positive amount, but then it increased the net pay so that didn't work.
My salary sacrifice is set up as Salary Sacrifice and RESC.
What should I do?
i had the same issue, i ended up just lodging as normal and when i went in to check the ATO had accepted my pay run
I have also just ignored the error message and recorded the payroll -- now sending to the ATO, but I assume it will be accepted as yours was.
Interestingly, the message appeared for all employees whose pay included Gross Payments (and Other Paid Leave in some cases) and a salary sacrifice deduction (either RESC or other benefits), but did not appear for an employee who has a salary sacrifice benefit but whose only income this fortnight was Paid Parental Leave. This may help the developers sort this out.
Mark
We process 14 employees at once, 1 has salary sacrifice and recieved this error message. Do I need to reverse the payrun or can i just delete it? do I need to do it for all employees processed or just the 1 with salary sacrifice?
Hi Tracey H
Thanks for the solution that you have provided but when will a solution be available within AccountRight and not the browser. I have clients that do not like the browser experience and it would appear that you cannot add payroll categories to a payrun like you can in AccountRight at the time of processing a pay which means you need to be extremely organised when using the browser (apologies if you can do this but I cannot see how).
So if they payrun was accepted with by the ATO do we still need to do this adjustment or can we wait till MYOB have fixed the issue. Will the fix only apply once done to futre payments and all payroll payments need to have the adjustment pay run each time? My payment run with the errors was accepted by the ATO?
Good morning to all
It seems to me that there are a few points to note here:
1. It is the MYOB Desktop app that is telling us that an amount it calculates is negative and will not be accepted by the ATO.
2. There is actually no way a correctly calculated GrossWages amount could have been negative for any of the people on the payrolls I have prepared this FY, which were unchanged from those I prepared and lodged under STP Phase 2 in June.
3. Some of us (including me) have ignored the purported error reported by the MYOB Desktop app. We have gone ahead and recorded the payroll (without changing it to remove the employees for whom errors are reported), clicked send and signed and sent the payroll to the ATO and the ATO has accepted the payroll without errors, as it did in June. Further, I have checked the 2022/23 Summary Reports for a sample of employees on the Single Touch Payroll/EOFY finalisation tab of the web version of MYOB and found no differences from the amounts I expected after the first 2022/23 payroll.
4. At another place, we followed the recommendation referenced in Tracey_H's 05-07-2022 01:04 PM post above: after recording the payroll (again without changing it to remove the employees for whom errors are reported) without pressing 'Send' to declare it to the ATO, the MYOB desktop app spent an age 'Sending' an unsigned payroll to the ATO, eventually resulting in a a file 'Not Sent'. We were then able to continue as recommended, i.e. clicking 'Send to ATO', entering the authoriser's name and sending the file, which was then accepted by the ATO within the usual timeframe.
5. The reported error may be doing nothing more than scaring us as users, but until MYOB has corrected the issue, we can't be sure.
6. There seems to be a clear expectation from MYOB that users will move away from the desktop app in future. That might actually happen but, based on what I have seen of it so far, I would be extremely surprised if users don't look long and hard at alternatives before they settle for the web version of MYOB.
Mark
