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NFoster's avatar
NFoster
Contributing User
2 years ago

ATO error code :  cmn.ato.payevntemp.000389"

I have also experienced this same problem today, processing 1st pay run for this financical year.  

2 are paid Salary & 2 paid Hourly all with small Salary Sacrifice amounts. 

The 2 Salary pays present with no errors only the Hourly pays & am receiving the same message.  

This error "GrossAmountError: The derived aggregated gross YTD amount must not be a negative amount (ATO error code :  cmn.ato.payevntemp.000389") problem only occured with Phase 2. 

I have never experienced these problems previously. 

I have spoken to my hourly paid employees and agreed to not deduct this Salary Sacrifice payment and will hopefully deduct double next week.  

Processed pays with no problems.  

It is definately only a problem with Hourly paid Salary Sacrifice amounts. 

Hopefully this problem is fixed imediately! 

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi NFoster 

     

    This post on the Community Forum homepage has information on that error: ATO error code: CMN.ATO.PAYEVNTEMP.000389. We'll update that post when more information is available.

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.