I have the same issue hopefully someone can help us soon pleaseeeee
Hi AFU2
As mentioned previously, processing salary sacrifice payruns in the AccountRight browser version is resolving this error for users.
Please let me know if you need further help.
Do i need to redo the whole pay run or can i just save it in the desktop version and run it on browser? Because I've tried to just save it and run online and it still fails! I have 120 employees that I can't redo their data and start from scratch - how do we fix this error without having to redo the payroll run information?
Hi
I have just submitted in the browser and the payroll item has been rejected by the ATO. Please advise.
Thanks!
Hi Tracey, That is really not a good fix! I did try & do it yesterday but the pay run online was not correct. It did not have any of the TIL, Leave or KMs I had entered in the desktop version - was just everyones standard pays. So I would have had to recreate the whole pay run online.
I have instead just not reported ot the ATO yet, and will send an updated report once you have fixed this bug. It is not acceptable to just say use the online version, when it actually doesn't work and we're paying for the desktop one...
