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NatNat777's avatar
NatNat777
Contributing User
3 years ago

GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

The following error has appeared in our first payroll since updated to STP 2.   Error  - GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: C...
Tracey_H's avatar
Tracey_H
Former Staff

Hi NatNat777 and DAH57 

 

Our developers are investigating this error. In the meantime, reversing the salary sacrifice payrun and reprocessing in the AccountRight browser is resolving this error.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

DAH57's avatar
DAH57
Experienced Cover User
3 years ago

I do not like using the browser version and pay $160 per month to use the desktoop version, i would appreciate MYOB solving the problem ASAP

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