GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

I too have had these errors. Obviusly to do with RESC and Salary Sacrifice as l work for NFP sector.

So frustrating after spending hours over the phone talking to MYOB staff in NZ, Africa etc who were helpful but didnt solve the problem. Tried ringing again to be told there is a 3-4 hour wait. I know its a busy time of year, but surely these problems should be a high priority & fixed ASAP. I have waited 10 days to run the 8/7 payroll but still have the errors. Please advise when this error is going to be fixed? I am unsure how to acess file via the alternate means.