Forum Discussion

BWood's avatar
BWood
Member
1 month ago

How to get payroll on Account Right?

I am paying for accountright premier including payroll however have never had payroll on my desktop app or online version. 

 

I am soon to hire an employee and will need it shortly so need to get this sorted.

 

When I log in online there are two separate company files with different serial numbers, the one I use for business and the other has payroll only. I am thinking somehow my payroll is set up against a dummy company file? I have no idea but some advice would be appreciated to figure out what is wrong and how I can fix it. 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 month ago

    Hi BWood,

     

    Thanks for giving us the lowdown. Sounds like a bit of a payroll puzzle! No worries, we can get you sorted before your new team member starts. It sounds like your payroll might be tied to that other company file. AccountRight keeps payroll linked to the file it was set up in, so if it's not appearing in the file you normally use, that's likely the culprit. Double-check which company file your payroll subscription is linked to. Once you've figure out which company file it's linked to, you can follow this guide to set up your payroll: Set up payroll.

     

    If you hit any snags or need a hand getting it all working, the quickest way is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They'll be able to guide you step by step. 

     

    Regards,

    Sai

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