Forum Discussion

darcygo's avatar
darcygo
User
9 months ago

Import export failing on deduction payroll category

Hello forum! So I've tried everything to get this custom payroll category deduction to work via the import assistant and no matter what I've tried I can't seem to get it to work for this employee ...
payroll categories
darcygo's avatar
darcygo
User

can anyone help?

Thanks

Darcy

Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi darcygo,

Thank you so much for your detailed post with screenshots and welcome to the Community Forum! 

Upon reviewing the error log, it has come to our attention that your payroll category is not linked to the respective employees. We kindly request that you please verify whether these links are established correctly.

In addition, it would be beneficial to take the following steps:

  1. Check the linking of payroll categories to employees in your system.
  2. Ensure that the connections are set up accurately.

Please do let me know how you go on this.
Regards,
Earl

  • darcygo's avatar
    darcygo
    User
    9 months ago

    Hey Earl_HD 
    Awesome thanks so much as you can see in the second last photo the employee that I'm after is linked and the connections are setup correctly.