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Tiu's avatar
Tiu
Experienced User
20 days ago

Import Timesheet Issue

Hi,

 

I have uploaded our employees’ timesheets as I normally do and have been doing for the past eight years. However, when I process the payroll, none of the uploaded timesheet hours are reflecting, and all employees are showing 0 hours.

 

This is the first time I have encountered this issue, and I have not made any changes to our usual process.

 

Could you please confirm whether there is currently an outage or system issue affecting timesheets and payroll?

 

Thank you, and I would appreciate your assistance as soon as possible as we need to process payroll.

2 Replies

  • Tiu's avatar
    Tiu
    Experienced User
    20 days ago

    Attached notes from MYOB

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    20 days ago

    Hi Tiu, 

     

    Thanks for the screenshot. It shows that 191 records were imported successfully, but 5 were skipped. We’ve checked, and there’s currently no outage affecting timesheet imports.

     

    You can find the reason for each skipped record in the complete import log. Please check why those 5 records were skipped. Please also check whether the hours appear under Payroll > Timesheets, or if they’re missing there too.

     

    If you still can't find it, you can reach out to our support team for further help.

     

    Regards,
    Genreve

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