Income Statement errors - STP
Hi ... got a largish problem. The problem ... the Income Statement for employee A and employee B have both been lodged under employee A with the correct Employee IDs ... I think this means that Employ...
Forum Discussion
Hi Leneth_A, I already answered this in my original question. I will explain another way. The two employee cards are now both correct but they were not correct when they were originally set up. Employee A had their TFN entered correctly. Employee B had Employee A's TFN entered. Several payruns were processed before this was fixed. Employee B eventually had their TFN corrected, but both Employee A and Employee B's Income Statement are showing against Employee A. Our payroll records are correct but the Income Statements are not. I have tried multiple approaches but nothing appears to move Employee B's Income Statement to Employee B. Does the ATO need to fix this in their records directly? How do we request them to do this? Roxy.
Hi RoxyAtButtery,
Thanks for clarifying the issue, and apologies for any inconvenience this has caused. We appreciate you taking the time to explain the issue.
If the income statement is the issue and it is correct in MYOB, you would need to reach out to the ATO to fix this. Also, could you confirm if you already send update event? If yes, you would need to check your income statement to the ATO.
Please let me know if you need further help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
- Hi Leneth_A, Yes - quite a lot of update events have already been sent to try and fix the situation but nothing has worked. I have already researched the ATO website before I contacted MYOB to see if they had any solutions and they say that as the Income Statements come from MYOB if there are any errors we need to go via our software provider to arrange a solution. Please advise what that solution might be?
- Hi Leneth_A can we please elevate this to tech support?
Hi RoxyAtButtery,
Thanks for updating us. We appreciate your effort in looking for a solution to your concern.
In this situation, we would recommend you reverse one incorrect pay run under incorrect tax file number, then reprocess again under the employee. After that, you would need to do a zero dollar pay run. If this doesn't work, you would need to manually lodge the income statement to the ATO.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
