Income Statement errors - STP
Hi ... got a largish problem. The problem ... the Income Statement for employee A and employee B have both been lodged under employee A with the correct Employee IDs ... I think this means that Employ...
Forum Discussion
Hi Leneth_A, Yes - quite a lot of update events have already been sent to try and fix the situation but nothing has worked. I have already researched the ATO website before I contacted MYOB to see if they had any solutions and they say that as the Income Statements come from MYOB if there are any errors we need to go via our software provider to arrange a solution. Please advise what that solution might be?
Hi Leneth_A can we please elevate this to tech support?
Hi RoxyAtButtery,
Thanks for updating us. We appreciate your effort in looking for a solution to your concern.
In this situation, we would recommend you reverse one incorrect pay run under incorrect tax file number, then reprocess again under the employee. After that, you would need to do a zero dollar pay run. If this doesn't work, you would need to manually lodge the income statement to the ATO.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
