Incorrect ABN for SMSF in MYOB

Hello Princess_R 

The ABN has been checked using the ATO ABN checkup and the accountant and bookkeeper have also checked it. We only have 1 SMSF.

Hi Tiffy,

Thank you for your post.

Could you please share the name of the SMSF and its ABN? This additional information will assist me in conducting a more detailed check to better address your concerns. Your cooperation is greatly appreciated.

Cheers,

Princess

The fund name is******* . ABN is ******

Can you please keep these details confidential.

*post edited as user request ^PR

Cheers Mandy

Hi Tiffy,

Thank you for providing the details. I assure you that we take confidentiality seriously, and the information you've shared regarding SMSF will be handled with the utmost confidentiality. I'll remove the SMSF details.

To better assist you with the issue you're facing while paying your employee's SMSF, could you please provide us with the exact error message you encountered? Your cooperation is greatly appreciated.

Cheers,

Princess

Hi Tiffy,

I hope you've had a good day! I would just like to follow up regarding the additional information I previously mentioned in my response. Please feel free to reply to this message if you still require further assistance. I'd be more than happy to help.

Cheers,

Princess

Hi Tiffy,

I've recently reached out for additional information regarding the exact error message you’re encountering and am eagerly anticipating your response. Since I haven't received any updates, I am closing this case. Please feel free to initiate a new post if you have further inquiries in the future.

Cheers,

Princess

Hello, Sorry I was on Christmas break.

I'm assuming you mean the message in the super processing part of MYOB..... In the far right box a red circle with white x appears and when you click on that another one appears next to the employee name.  The error message is:   We can't verify this employees fund right now, but we're working on it. Please try again later or deselect this payment from the list to continue processing now.

This has been going on for 5 months now, so we need it sorted please.

Hi Tiffy,

Thank you for the exact error message.

The fund details may have become corrupt, can you please attempt to set up the SMSF fund again, once set up you will need to assign it to the employee card and process the superannuation. 

You will get a warning about the name existing, just add a number or letter to the end of the name. Once this has been created please go to the employee card file > Payroll details tab > Superannuation tab, assign the new Super Fund. You should then be able to process the super. 

Please do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

3rd time lucky! Thank you for your assistance. Issue resolved.

Hi Tiffy,

Thank you for the update. I'm thrilled to hear that the issue has been resolved on your third attempt. I'll now be closing this thread as resolved. Please feel free to start a new post if you need help in the future. I'm here to help!

Cheers,

Princess