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RuthRCA's avatar
RuthRCA
User
3 years ago
Solved

Invalid Member number in Account Right Pay Super

Hi,

 

I am trying to pay an employee's superannuation.  They are with Colonial First State.  The error that I am getting is invalid member number. 

 

I have tried repeatedly, double & triple checked all the information is accurate and have had the employee re-check their details to make sure that they have given me the right information. 

Still no luck.

 

What can I do here?

 

Thank you

  • RuthRCA's avatar
    RuthRCA
    3 years ago

    Hi Melisa, 

     

    I have sent you a private message. 

     

    Thank you

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi RuthRCA, 

     

    Thank you for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address 
    • Superfunds ABN and USI being used for this employee 
    • RuthRCA's avatar
      RuthRCA
      User
      3 years ago

      Hi Melisa, 

       

      I have sent you a private message. 

       

      Thank you