Invalid super Error
Hi, I am trying to process the pay day super while getting following error message Please help me to resolve it urgently as it is causing compliance risk for us now. Thanks, Ji...
Forum Discussion
Hi Princess,
Thank you for your attention
There is no Error code, When i hover on exclamation sign it displays following message
While Other employees with Hesta super has been successfully submitted
Hi Jigna,
Thanks for getting back to me and sharing the error message. This usually happens when something in the employee or super fund details doesn’t quite match what’s expected.
The most common causes are the super fund details in the file not matching the fund’s correct details, special characters in the employee’s name, or letters entered in the employee’s phone number instead of numbers. It’d be worth giving that employee card a double-check to make sure all the details have been entered correctly.
Cheers,
Princess
