Forum Discussion

UCA's avatar
UCA
Experienced Cover User
3 years ago

Invalid superannuation member number-Media Super

We are getting a message that the employee super member number is incorrect. The employee information has been confirmed by the employee and against ATO records, the ABN and USI have also been confir...
Sam_R's avatar
Sam_R
Former Staff

Hi UCA,

 

Thank you for your post.

 

After having a look at their website it looks like this fund is being merged with another. I would advise your employee to speak with the fund to confirm their new details. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

BronwynHamster's avatar
BronwynHamster
Trusted Cover User
3 years ago

Afternoon All,

 

MYOB has deleted Media Super from their Superfunds. The merger is not happening until 11th April. MYOB would you please reinstate immediately so we can submit SG payments for our employees. More care should be taken by such a large software provider.

 

Thank you. 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi BronwynHamster UCA,

     

    Thank you for your posts.

     

    Merges happen quite often, and It is not unusual for funds to be removed from our active fund list whilst they prepare for a merge. This ensures employers do not encounter further issues with their super payments - being rejected, returned, etc. And as noted on their website - "Due to the planned merger with Cbus on 9 April 2022, a Limited Services Period (LSP) will apply as we transfer your data to your new account in the merged fund".

     

    If you have any further queries on this, I would advise speaking to the fund directly for more information. 

    • BronwynHamster's avatar
      BronwynHamster
      Trusted Cover User
      3 years ago

      Thank you Sam. We have spoken directly with Media Super today. I have copied their reply below. Be assured I will be passing on MYOB's stance to Media Super.

       

      They said it should be working.   

      ABN - 42574421650 

      USI - 42574421650001

       

      From 11th April New USI will be 75493363262002

       

      Media Super said they stop processing from 4th-11th April but everything functioning as normal at the mo.

       

      This is indeed interesting. Perhaps MYOB should contact the two funds merging before they shut off accepting contributions.

       

      Kind regards,

      Bronwyn

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi BronwynHamster,

         

        Thank you for your reply. 

         

        Apologies, I may be able to shed a better light on this for you. 

         

        MediaSuper was removed from our active fund list on the 29th of March, and with super payments usually taking 3-5 business days to process, the fund was removed 5 business days before MediaSuper stopped accepting payments (4th April). So, with processing times taken into account, this will ensure employers do not run into further complications like returns, rejections, etc if they tried to make a payment during this time.

         

        I do hope this gives you a better understanding of this, however, If you do have further queries, let me know.