Long call queues and call dropouts
Hi Guys, Getting very sick and tired of having to wait over 30-40 minutes just to get to a Service Staff Member on the phone, only to have them need to refer to someone else AND then have the call d...
Forum Discussion
Hello OLKroozer
I'm sorry about the experience that you have had with our phone-based team.
If you haven't had your query resolved feel free to post on our Community Forum where we will also be able to assist.
Thankyou for your usual condescending response to a complaint.
Is this an automatic reply per chance?
And in response to your offer for Community Forum assistance, I imagine very few of the Community can assist me in having an obsolete data file removed from my Account.
Thanks anyway 🤨
Hello OLKroozer
If you wish to provide feedback you can do so via the Feedback & complaints channel on the Contact us page on our website.
MYOB Moderators on the Community Forum are able to assist with your issue. If you can send me information surrounding your issue as well as the following information in a Private Message I'll be happy to help:
- Business name
- Serial number
- Your full name
Thankyou Chris.
I am currently on hold on your Customer Service Helpline. Only about 7-8 minutes this time!!!
Hopefully it can be resolved this time around...
PS- I do not generally have a problem with your Call Centre people- they are patient and genuinely seem to be trying to help.
I think its a matter of too many problems, too few people not knowing the product or how to fix things (and maybe problems with the electronics?).
