Forum Discussion

HayB's avatar
HayB
Contributing User
5 days ago

Missing Employee Details PDF

The PDF of the employee details submitted via self -onboarding on the Payroll Details page of the Employee card are missing from the last couple of employees that have been on-boarded (on-boarding co...
Doreen_P's avatar
Doreen_P
MYOB Moderator
4 days ago

Hi there HayB,

 

Since the "View PDF" button is not showing up on the payroll details from the employee card file using AccountRight desktop, please try logging in using the browser version of AccountRight. This often resolves the issue, and you should be able to see the "View PDF" button there. Just go to Payroll > Employees, then select the employee name > Contact details tab > View employee details. If you still encounter issues, please reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via MyAccount.

 

Best regards,

Doreen

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