Forum Discussion

John21's avatar
John21
Experienced User
2 years ago

More than one EmployeePayrollDetails exists for employeeId

I have had this issue a number of time and always call support so they can run a script to fix this.   Today I was trying to fix payslips not showing leave entitlements and in the process I receive...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi John21,

     

    Thank you for the information. I understand how important your time is and I appreciate your patience and understanding about this. I regret the inconvenience caused to you. This is not the experience we want to provide our customers. 

     

    I have fix the issue on your file. Please log out close the software and reopen the company file.

     

    Let me know how you go about this.

     

    Are we able to solved your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply on this post and we are more than happy to assist.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi John21 

 

Thank you for posting.

 

I understand your concern and I would like to help you with resolving your issue. Could you please send me a Private message with the necessary information I will take a look and assist further.

  • Serial number
  • Full name and email address
  • Company file Id no. (Help menu >> About MYOB AccountRight)

 

Cheers,

Princess

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi John21,

 

Thank you for the information. I understand how important your time is and I appreciate your patience and understanding about this. I regret the inconvenience caused to you. This is not the experience we want to provide our customers. 

 

I have fix the issue on your file. Please log out close the software and reopen the company file.

 

Let me know how you go about this.

 

Are we able to solved your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply on this post and we are more than happy to assist.

 

Cheers,

Princess

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