Hey everyone,
Yes, there’s a known issue with recording super payments and we’re aware of it. Our developers are already investigating. If you haven’t submitted a support case yet, we recommend creating one via My Account so your account is tagged as affected and you’ll be notified as soon as it’s resolved. If you’ve already got a case lodged, you’re all set and don’t need to create another.
Cheers,
Doreen
Im having same issue
Hey CJ-Jube,
A workaround that’s helped other users is changing the super payment threshold, which you can try using the steps in this link. If that still doesn’t sort things out on your end, we’re already across this issue with recording super payments and our developers are digging into it. If you haven’t logged a support case yet, it’s worth creating one through My Account so your file gets tagged as affected and you’ll be notified as soon as there’s a fix. If you’ve already lodged a case, you’re all good and don’t need to submit another.
Cheers,
Doreen
Thanks Doreen_P I did try changing the limit but that made no difference, i still had the error. I have lodged a support case also. It is happening on two of my files.
I was given a suggestion from MYOB support to increase the threshold for the payment & I believe that was the problem for me. Payment has now been processed.
Thanks Traci, you're a legend. That fixed my problem too.
