Hi SDMR,
Since increasing up the threshold didn’t get things moving for you, a quick workaround is to process the super in smaller batches to see if that gets the payments through. If that still doesn’t behave and you haven’t logged a support case yet, it’s worth lodging one via My Account, so your file gets flagged as affected and you’ll be notified as soon as there’s a fix. If you’ve already submitted a case, you’re all set and don’t need to send another.
Cheers,
Doreen
Nothing is working, increasing threshold not working, small batches not working. This has been going on too long now, it should have been fixed by now, payment of super is really important and should have priority. Do you have an update as to when this is likely to be fixed for us all? I have logged a case but no updates...
Same unfortunately, i tried both to no avail. No response as yet to my lodged case
