Hi SDMR,
Since increasing up the threshold didn’t get things moving for you, a quick workaround is to process the super in smaller batches to see if that gets the payments through. If that still doesn’t behave and you haven’t logged a support case yet, it’s worth lodging one via My Account, so your file gets flagged as affected and you’ll be notified as soon as there’s a fix. If you’ve already submitted a case, you’re all set and don’t need to send another.
Cheers,
Doreen
Hi Doreen,
tried to split it up into smaller batches, success at first with 6 employees, but now cant process even 1 employee.
Any chance we can have an update on a fix please
