Hi Ezial,
Sorry to hear about the persistence of your super payment error. If you are seeing the message “Whoops, something went wrong. Employee is inactive” when you try to pay super, I recommend checking that any employees included in the batch are active in your file and not terminated for the period you are paying. Reactivate the employee or remove them from the batch, then try the Pay Super run again.
You can also update any Pay Super payment limits. This help article steps through the options in AccountRight: https://www.myob.com/au/support/myob-business/payroll/superannuation/set-up-pay-super/changing-your-pay-super-payment-details?productview=Desktop
If the error keeps coming up after going through those steps, you can reach out to our support team so we can take a closer look. You can do this by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
