Forum Discussion

Trusted Cover User

6 years ago

MYOB Super & TFN 333 333 333 not accepted

We have some staff who are <18yo and don't earn enough to have a TFN, so they have chosen to be exempt from quoting a TFN on their TFN Dec form - this means I put 333 333 333 in their TFN info in the...

CloverQ
6 years ago
Hi DenDen ElkaS

This particular error indicates that the Tax File Number is not a valid number for Super Stream.

While the alternative ATO tax file numbers (111 111 111 etc) works for payment summaries, they are not valid TFN supported for Pay Super. You do need to enter a valid tax file number for each employee in order to proceed.

If you are unsure how to obtain valid TFN for your employees, please do contact ATO for further information.

CloverQ

Former Staff

6 years ago

Hi ElkaS

When you try to record the Pay Superannuation transaction in the current version of AccountRight (2019.3), does it display a red x icon against a particular super payment?

If so, could you please click anywhere in the line contains the error icon, what is the exact error message?

DenDen
Experienced Cover User
6 years ago
Hi Clover
We have the same issue.
Error is "You need a valid Tax File Number for this employee"
Thanks
- CloverQ
  Former Staff
  6 years ago
  Hi DenDen ElkaS
  
  This particular error indicates that the Tax File Number is not a valid number for Super Stream.
  
  While the alternative ATO tax file numbers (111 111 111 etc) works for payment summaries, they are not valid TFN supported for Pay Super. You do need to enter a valid tax file number for each employee in order to proceed.
  
  If you are unsure how to obtain valid TFN for your employees, please do contact ATO for further information.
  - perkij
    Contributing Cover User
    5 years ago
    How is this a solution!!!! So in order to get this rubbish software to work, you expect an employer to FORCE an employee who is under the age of 18 to get a tax file number even though they have NO legal obligation to do so! Are you for real, do you actually expect us to do this to work around the poor programming of the software?
    
    Even though the ATO informs employers to insert a TFN of 333 333 333 for these employees, MYOB falls over yet again when we do so? Which means I'm yet again forced to lodge super payments by other means.