Forum Discussion

Contributing Cover User

3 years ago

MYOB Super Paid Twice after confirming details.

Please help resolve this. Two amounts taken from my account for super after confirming details yesterday. Need an urgent resolution but am unable to send private message for some reason. Est...

Tracey_H
3 years ago
Hi Rmx

So that we can look into this can you please send the following information in a private message:

serial number

business name

primary contact name

primary email address

screenshot of the bank statement showing super payments deducted twice

Tracey_H

Former Staff

Hi Rmx

So that we can look into this can you please send the following information in a private message:

serial number
business name
primary contact name
primary email address
screenshot of the bank statement showing super payments deducted twice

Melinda24

Contributing User

3 years ago

This also happened to my organisation.

I will provide the information you have requested and hope this can be sorted asap. This is very concerning.

Komal_S
MYOB Staff
3 years ago
Hi everyone

Sorry to that you have been impacted by this. This is being investigated by our teams as a priority and emails will be sent to all affected users outlining the issue and the resolution.

We do apologise and hope to have this resolved as soon as possible.
- Rmx
  Contributing Cover User
  3 years ago
  Any idea of timeframe to resolve this?
  - Tracey_H
    Former Staff
    3 years ago
    HI Rmx and Mich5
    
    Our teams are working to fix this as a priority. Emails will be sent to all impacted users with information on this issue and the resolution.
    
    Having said that, we understand your concerns and have passed your feedback onto the relevant teams.
- Mich5
  3 years ago
  This has happened to me as well. Please advise urgently how we get this sorted.
  
  Komal_S wrote:
  Hi everyone
  
  Sorry to that you have been impacted by this. This is being investigated by our teams as a priority and emails will be sent to all affected users outlining the issue and the resolution.
  
  We do apologise and hope to have this resolved as soon as possible.