Forum Discussion

TarnyaL's avatar
TarnyaL
2 years ago

Myob Team App - Can't set new password or Create New Account

Hello,   We have been using Myob Teams for a while now without too many issues, but recently, one of our employees has be unable to log into her app.  I have tried removing her from the location an...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi TarnyaL, 

 

Our warmest welcome to Community Forum, thank you for posting. 

 

If your employee could not log in and you could use the application without issues. Most likely it's his/her login that has the issue. 

 

It could be that he/she has issues with her password or 2- factor authentication. If this is so please send me a private message containing your

  • Serial number 
  • Full name and email address (for the user that has issues)
  • Company name

for us to further assist. 

 

If you want to add more information, have any further questions, or need any other assistance feel free to reply to this thread. Looking forward to your reply. 

 

Cheers, 

Genreve 

AB216's avatar
AB216
Contributing User
2 years ago

Hi Genreve

 

We are having the same issue - staff receive their instruction email but when they click on "Create new account" the MYOB Team app just crashes.  We have tried several staff across multiple days.  

 

Please help?

 

Thanks

Andrew

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi AB216 

     

    Thank you for the post. Please try to uninstall and re-install the application. If the issue persists. please try to restart your mobile phone and let me know how it goes.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind regards,

    Sai

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