MYOB teams app - no break option showing
Hi I have recently set up my client on MYOB team for their 2 locations to start using timesheets through there and have noticed a few problems - It doesn't pull through their Sat or Sunday rates ...
Forum Discussion
Hi KellyC1
Thanks for your post and Welcome to MYOB Community Forum.
When using timesheets via MYOB Team App, it will only capture the base hourly of your employee. Regarding with the other store where employees can add their break and the other store can't, kindly check if they do have the same Time capture type from their set up location. To know further information regarding this, you may check The Help Article Using the MYOB Team mobile app.
Please let me know if you need further assistance.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best regards,
Doreen
Hi Doreen.
Both stores are on the timesheets time capture option. There is no difference that I can see, but only one store has the ability to select breaks when using the app. I cannot see a reason why. When I create the timesheet for each via my MYOB web login - I can see the option to add break for both stores, but on the app they do not have the option, only one store does.
Also wondering about annual/perosnal leave - If we start using the leave management function in MYOB team - will this pull through correctly as AL day or will it still come through as base hours like the penalty rates do?
thanks
kelly
HI KellyC1
Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
Employees can use the MYOB Team app to request leave for any type of paid leave you've assigned to them. You can approve or delete pending leave requests, and view all leave request in the MYOB Team admin portal. You can check on this Help Article: Using the MYOB Team admin portal, this contains more information and serves as a guide. And for the unpaid breaks you just need to clock-off and clock back in after.
Let me know if you still need further assistance with this. I'm happy to assist.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
Hi Cel, as mentioned in my prior most - they are on timesheets not clock on clock off status. So they shoul be able to enter start and finsih time and add any breaks taken to calculate total hours worked per day.
My staff at one store do thave the option to add breaks, the staff in the other store do not. I do know that the staff from the store that do have break option are iPhone users, so I wonder if there is a limitation on the android app for adding breaks at all? Otherwise I am unsure why some cannot add breaks when the company set up on MYOB team is the same between stores?
Hi KellyC1
Thank you so much for getting back to us and share an update on the issue.
If you're employee are using MYOB Team app to record their times logged in there will be an option to start break and end break, When you check on the Activity and only have the option to start and end time. You can check on this Help Article: Using the MYOB Team mobile app has information and instruction on this. And also our Help Article: Getting Started with MYOB Team has information on the Type time captures available to use when using MYOB Team.
I hope this helps. If you need further assistance feel free to post again. I'm happy to assist.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
