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Chris_Huber's avatar
Chris_Huber
Experienced Cover User
2 months ago

Myob Teams set up - invalid default superannuation

Myob Teams set up - invalid default superannuation Trying to set up Myob Teams. Error message: "Invalid default superannuation The default superannuation in the company file is invalid. This wi...
lookup
MYOB team app
superfund
  • Doreen_P's avatar
    Doreen_P
    31 days ago

    Hey Chris_Huber,

     

    Since you're still having issues setting up MYOB Team and encountering an error about an invalid default superannuation fund, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi there Chris_Huber,

 

Since you've already set up the default Superannuation Fund in your company file, it would be a good idea to check if the fund is still active. You can do this by using the ATO's Super Fund Lookup tool. If the fund is inactive, you'll need to select a different active fund as your default. Check this link for detailed steps. Lastly, if you still encounter the error message that the default Superannuation Fund is invalid, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Best regards,

Doreen

  • Chris_Huber's avatar
    Chris_Huber
    Experienced Cover User
    2 months ago

    That’s exactly the problem I have. Out default fund is Rest. It’s on the list of default funds and is also showing in the drop down menu on MYOB. But somehow on MYOB Team is doesn’t accept it

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      31 days ago

      Hey Chris_Huber,

       

      Since you're still having issues setting up MYOB Team and encountering an error about an invalid default superannuation fund, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it.

       

      Best regards,

      Doreen

      • Chris_Huber's avatar
        Chris_Huber
        Experienced Cover User
        31 days ago

        All good and resolved now, thanks

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