Forum Discussion
Hi Amankaur,
Thanks for your response! To manually zero YTD figures for terminated employees, here’s a step-by-step guide:
- First, you'll need to undo the finalisation for the employee. You can do this by going to the Payroll command center > Payroll Reporting Center > EOFY finalisation tab and choosing the payroll year. Click the ellipsis button for the employee whose finalization you're undoing and choose Remove finalisation.
- Once you've undone the finalisation, you'll need to undo the employee's termination.
- After that, go to the employee's card file > payroll details > pay history and zero out year-to-date figures.
- After making these changes, send an update event.
- Finally, you can terminate and finalise the employee again.
If you're still having trouble, you can visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. If MOCA can't help, you'll be automatically directed to our live chat team.
Cheers,
Princess
- Amankaur12 days agoContributing User
Hi Princess_R
I have followed the steps and cannot see any amount in Employee YTD - as mentioned earlier I think its because we have already processed first pay for current financial year ( as I read it in one of the community forum) and I already tried to speak with someone VIA live chat - that person was no help as they could not understand what I needed help with and I was not able to get in contact with anyone after that.
Is there any specialist that I can speak with - someone who can understand what I actually need help with?
- Princess_R12 days agoMYOB Moderator
Hi Amankaur,
Sorry to hear you're having a tough time. Since the steps you tried didn't do the trick, it's best to submit a support request through My Account for further assistance. Looking forward to hearing from you soon!
Cheers,
Princess