Negative Super not shown in Pay Liabilites
I am trying to match the negative Super due to reversal of pays to fix an issue, however, the negatives do not appear in Pay Liabilities, only in Pay Super. Can you let me know how to fix this? Wil...
Forum Discussion
Thanks for your reply, Earl.
No we didn't reverse Manage Payments.
The payslip was reversed due to fixing the pay runs.
So we need to match the negative Super to the initial payslip so they contra off.
But we are not able to do it as it doesn't have that negative Super inside Pay Liabilities - Super.
However, the negatives appeared when we click Pay Super.
How do we match it if it's not appearing inside Pay Liabilities as I think negatives are not allowed in Pay Super?
Hi there Sue1234,
Since the transaction isn't appearing in Pay Liabilities and you're concerned about negative amounts in Pay Super, you can disregard the negative amount or process it along with a positive amount to make it nil. If you need further assistance with this, make sure to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA or by submitting a support case via MyAccount.
Best regards,
Doreen
