Forum Discussion

Dlmad's avatar
Dlmad
Partner
2 years ago

new employee on Team App

Just wondering if the Team App has been fixed?  A new employee is onboarded all details etc are correct and the new employee is added correctly to Teams on computer, but when they go to down load the Team app for first time on their phone, it just keeps failing.  it wont let the new employee add his/her details on the app.  the phone is an apple phone so it should be working well.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi Dlmad 

     

    Thank you for the post and I'm happy to assist you with this. May I have the screenshot of the error so I can further assist you?

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • Dlmad's avatar
      Dlmad
      Partner

      Hi Isaiah

      As the employee clicks on the app, the app opens but when you click to sign in, it closes down.  He has tried uninstalling multiple times and the problem keeps occurring.  he cant get a screen shot of any error message.

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi Dlmad 

         

        Thank you for the information. Try to restart the mobile phone as it may affect the application from crashing and uninstall and re-install again if possible. Let me know how it goes.

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai