Forum Discussion

AmandaClio's avatar
AmandaClio
Partner
2 years ago

MYOB TEAM Setup - No Employees

Hi, 

I am trying to set up MYOB Team on an Accountright Plus file. I am stuck at adding employees, there are none available to add.  I am an administrator on the file and I have set up teams on other files with no issues. 

 

All staff are on hourly pay, email addresses are correct, timesheets are active, all company file checks are ok. 

Not sure what I am missing on this one.

 

Thanks 

Amanda

  • Hi AmandaClio 

     

    Thanks for your post. When adding an employee to your MYOB Team, kindly check as well if they do have an email address in their card file by going to Card File > Cards List > Employee tab > Profile. Make sure there is an email address entered on the Email field. The Help Article, Getting started with MYOB Team will provide you the things that needs to be checked first before setting up MYOB Team. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

3 Replies

Replies have been turned off for this discussion
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi AmandaClio 

     

    Thanks for your post. When adding an employee to your MYOB Team, kindly check as well if they do have an email address in their card file by going to Card File > Cards List > Employee tab > Profile. Make sure there is an email address entered on the Email field. The Help Article, Getting started with MYOB Team will provide you the things that needs to be checked first before setting up MYOB Team. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

    • AmandaClio's avatar
      AmandaClio
      Partner

      Thanks Doreen, 

       

      This was not the issue at all. I had already checked this. I think the system must have been a little glitchy on Friday as I jumped in last night and was able to finish off the setup with no issues. 

       

      Thanks Heaps

      Amanda

    • SBNateis's avatar
      SBNateis
      Contributing User

      Anyone I have a new employee in MYOB Teams but when I try and add him the this weeks timesheet I cannot.  I can add him as a manager on one page but I dont want him as a manager?  I really need a phone number of someone at MYOB to help me.  I am seriously thinking of switching to ZERO now as we have had no support for over 2 years now and things are becoming harder with no staff