I just upgraded one of my company file to plus from standard, but I'm unable to setup STP as the browser keeps popping out "Something went wrong" page. I have tried to clean the cache, changed to another browser but it doesn't help. I believe the problem is from the company file, as when I switched to another newly created company file, I can actually setup the STP smoothly.
Does anyone know how to solve the issue? Thank you so much.
If those reversals have not been declared to the ATO, a solution to this situation would be deleting extra reversals by following the steps given below:
Navigate toSetup>>Preferences>>Security.
Ensure thatTransactions Can't be Changed They Must be Reversedis disabled.
Once you have checked those preferences, select one of the reversals so you have the Pay Employee on screen showing that reversal pay.
SelectEdit>>Delete Transaction.
The above process will clear extra reversals so you would have a positive and negative which cancel each other out.
If you have done another payruns after the reversals, the reversals would have been declared to the ATO and cannot be deleted. In that case, please go to Find transactions>>Search by Card=Employee>>Enter the date range for original and reversal payruns, and attach a screenshot of that window so we can check how many extra reversals are entered.
Thanks for your post. We have seen this error appearing when Payroll Settings are not complete or when there are no Employee Cards set up in the file.
Could you first check the Payroll Settings by clicking on the business name menu in the top right and selecting Payroll Settings. Once in Payroll Settings to complete these you must select a default super fund and click save. Any other details should be updated if necessary:
Secondly, make sure there is at least one employee card setup by checking Payroll > Employees. If there are no employees, use the Create Employee button to make one and complete their details.
Thank you for the reply, the payroll setting is correct and we did have staff under Employee Cards, I have processed a payroll this week, salaries were paid out via ABA file, but we didn't have STP setup so ATO doesn't have the record.
When I click Prepare Payment Summaries, there's an Error notice too.
But it surprised me that I can actually setup STP for a newly created company file, so I'm not sure if there's anything wrong with my current company file.
My serial number XXXX 5403, company file ID is 16, thank you!
Thanks for the extra information. Could you confirm if you can open the file in a webbrowser? Go toapp.myob.comand log in with your MYOB details. If you haven’t signed into your MYOB account yet, you will need to enter your account's email address and password (the same details you use to sign into the My Account), and then click Sign In. After entering your email address and password, you might also be prompted to enter a verification code. This is part of two-factor authentication to protect your online data.
Looking for something else?
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Hi guys,
I just upgraded one of my company file to plus from standard, but I'm unable to setup STP as the browser keeps popping out \"Something went wrong\" page. I have tried to clean the cache, changed to another browser but it doesn't help. I believe the problem is from the company file, as when I switched to another newly created company file, I can actually setup the STP smoothly.
Does anyone know how to solve the issue? Thank you so much.
","body@stringLength":"497","rawBody":"
Hi guys,
I just upgraded one of my company file to plus from standard, but I'm unable to setup STP as the browser keeps popping out \"Something went wrong\" page. I have tried to clean the cache, changed to another browser but it doesn't help. I believe the problem is from the company file, as when I switched to another newly created company file, I can actually setup the STP smoothly.
Does anyone know how to solve the issue? Thank you so much.
","kudosSumWeight":0,"postTime":"2022-07-06T10:44:06.775+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message767597AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/69435/1/Screenshot_1.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:767597_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":592},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi guys, I just upgraded one of my company file to plus from standard, but I'm unable to setup STP as the browser keeps popping out \"Something went wrong\" page. I have tried to clean the cac...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:767660"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:767597":{"__typename":"Conversation","id":"conversation:767597","solved":true,"topic":{"__ref":"ForumTopicMessage:message:767597"},"lastPostingActivityTime":"2022-07-06T13:21:20.449+10:00","lastPostTime":"2022-07-06T13:21:20.449+10:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:767597":{"__typename":"ModerationData","id":"moderation_data:767597","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message767597AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/69435/1/Screenshot_1.png\"}":{"__typename":"Attachment","id":"attachment:message767597AttachmentNumber1","filename":"Screenshot_1.png","filesize":9695,"contentType":"image/png","url":"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/69435/1/Screenshot_1.png"},"Revision:revision:767597_1":{"__typename":"Revision","id":"revision:767597_1","lastEditTime":"2022-07-06T10:44:06.775+10:00"},"CachedAsset:theme:customTheme1-1743557931278":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931278","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Thanks for your post. We have seen this error appearing when Payroll Settings are not complete or when there are no Employee Cards set up in the file.
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Could you first check the Payroll Settings by clicking on the business name menu in the top right and selecting Payroll Settings. Once in Payroll Settings to complete these you must select a default super fund and click save. Any other details should be updated if necessary:
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Secondly, make sure there is at least one employee card setup by checking Payroll > Employees. If there are no employees, use the Create Employee button to make one and complete their details.
Thanks for your post. We have seen this error appearing when Payroll Settings are not complete or when there are no Employee Cards set up in the file.
\n
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Could you first check the Payroll Settings by clicking on the business name menu in the top right and selecting Payroll Settings. Once in Payroll Settings to complete these you must select a default super fund and click save. Any other details should be updated if necessary:
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Secondly, make sure there is at least one employee card setup by checking Payroll > Employees. If there are no employees, use the Create Employee button to make one and complete their details.
Thank you for the reply, the payroll setting is correct and we did have staff under Employee Cards, I have processed a payroll this week, salaries were paid out via ABA file, but we didn't have STP setup so ATO doesn't have the record.
When I click Prepare Payment Summaries, there's an Error notice too.
But it surprised me that I can actually setup STP for a newly created company file, so I'm not sure if there's anything wrong with my current company file.
My serial number XXXX 5403, company file ID is 16, thank you!
Thank you for the reply, the payroll setting is correct and we did have staff under Employee Cards, I have processed a payroll this week, salaries were paid out via ABA file, but we didn't have STP setup so ATO doesn't have the record.
When I click Prepare Payment Summaries, there's an Error notice too.
But it surprised me that I can actually setup STP for a newly created company file, so I'm not sure if there's anything wrong with my current company file.
My serial number XXXX 5403, company file ID is 16, thank you!
Thanks for the extra information. Could you confirm if you can open the file in a webbrowser? Go toapp.myob.comand log in with your MYOB details. If you haven’t signed into your MYOB account yet, you will need to enter your account's email address and password (the same details you use to sign into the My Account), and then click Sign In. After entering your email address and password, you might also be prompted to enter a verification code. This is part of two-factor authentication to protect your online data.
Thanks for the extra information. Could you confirm if you can open the file in a webbrowser? Go toapp.myob.comand log in with your MYOB details. If you haven’t signed into your MYOB account yet, you will need to enter your account's email address and password (the same details you use to sign into the My Account), and then click Sign In. After entering your email address and password, you might also be prompted to enter a verification code. This is part of two-factor authentication to protect your online data.
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I have ran some scripts over your file that should have solved this issue. Could you close and reopen the software and test again?
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