Forum Discussion

Middy1's avatar
Middy1
Member
5 months ago
Solved

New update stuffed things up?

After the update on 12 November I cannot create a new employee.  Anyone the same or have a solution?
  • Princess_R's avatar
    Princess_R
    5 months ago

    Hi Middy1,

     

    Not the kickoff we were hoping for. I’m not seeing a widespread issue with adding a new employee after the update, but I’ve seen a few similar cases and I’ve got a fix script for them. I’ve already run it on your file. Log out of AccountRight, log back in, and clear your AccountRight cache, that usually clears any leftover errors. Then try creating the employee again. If the issue persists, reach out to our team and we’ll get it sorted. All our contact options are on our website.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
5 months ago

Hi Middy1,

 

Not the kickoff we were hoping for. I’m not seeing a widespread issue with adding a new employee after the update, but I’ve seen a few similar cases and I’ve got a fix script for them. I’ve already run it on your file. Log out of AccountRight, log back in, and clear your AccountRight cache, that usually clears any leftover errors. Then try creating the employee again. If the issue persists, reach out to our team and we’ll get it sorted. All our contact options are on our website.

 

Cheers,

Princess

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