I had an issue last week with the pay rates for all but a few employees reverting to a previous pay rate.
I fixed the issue by updating each employee manually and redid the pay run.
This week the pay rates are again reverted to a previous pay rate for the same employees.
Any insight on this would be greatly appreciated.
Hi LDatar,
Thanks for reaching out. Sorry to hear this has happened again. To help narrow it down, could you please double check the hours set for the pay cycle in the employee card file, and also check the employee’s Standard Pay details to make sure the pay rate hasn’t been zeroed out or changed there. If both of those look correct and the pay rate is still reverting, it’d be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look into what’s causing it.
Regards,
Sai
