Pay Slip information different to software

Hi LouD, 

Thank you for your post, I hope your finding helpful information on the Community Forum. 

Can you please run the Entitlement Balance summary report, does this report match the employees card file ? To access this report please go to Reports > Index to Reports > Payroll > Entitlements.

Please let us know, we are more than happy to assist. 

Hi Melissa,

Thanks for your response. 

I ran the Entitlement Balance and yes, the balances on the report match the balances on the card files. It's just not aligning with what's on the emailed payslip.

Cheers,

Louise

Hi LouD, 

Thank you for the update on that. 

Can I clarify if this is happening to one employee or all employees ?

For troubleshooting purposes, can you clear your AccountRight Cache, this can clear out any odd behaviours that  may be happening within the software. 

Please let me know how you go. 

From what I can tell, it's only happening to a couple of our employees.

I'm wondering if there isn't a glitch in the software since the last update??!

Hi LouD, 

Thank you for the update, are you able to provide me with a screenshot of the payroll transaction in the software and the payslip with the incorrect information ? (note; please hide any sensitive information)

Hi Melisa,

I've attached the payslip in question showing the additional leave, the entitlements as they are showing in card file (which are correct to date), and the transaction in question.

Thanks,

Louise

Sorry Melisa, 

Payslip looked like it didn't upload.

Louise