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Sharon_R_C's avatar
Sharon_R_C
User
5 years ago
Solved

Pay Super - Can't verify this employee's fund

No changes to staffing or super funds - have been using this SMSF for this staff memeber for 15 months - the electronic gateway is with AUSPOST and is paid up to 03/2022

 

I have tried Re-selecting the super fund as per the support / help instructions for trouble shooting :

https://help.myob.com/wiki/display/ar/Troubleshooting+Pay+Super+payments?searchfacet=support:help&searchterm=pay%20super&_ga=2.154647739.2018294968.1593408946-1595723894.1587606828

 

All other staff members super are working fine. (not SMSF's)

 

We had a change of serial number last month, we have verified our bank account for paysuper with the new serial number.

thanks in advance

  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi Sharon_R_C, 

     

    Thank you for your post. The fund details may have become corrupt, can you please attempt to set up the SMSF fund again, once set up you will need to assign it to the employee card and process the superannuation. 

     

    You will get a warning about the name existing, just add a number or letter to the end of the name. Once this has been created please go to the employee card file > Payroll details tab > Superannuation tab, assign the new Super Fund. You should then be able to process the super. 

     

    Please do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi Sharon_R_C, 

     

    Thank you for your post. The fund details may have become corrupt, can you please attempt to set up the SMSF fund again, once set up you will need to assign it to the employee card and process the superannuation. 

     

    You will get a warning about the name existing, just add a number or letter to the end of the name. Once this has been created please go to the employee card file > Payroll details tab > Superannuation tab, assign the new Super Fund. You should then be able to process the super. 

     

    Please do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Sharon_R_C's avatar
      Sharon_R_C
      User
      5 years ago

      Thank you so much Melissa_D 

      that worked perfectly.

      I had started to add the details as a new super fund but backed out when I received that duplication error and then posted my help request!