Forum Discussion

KatieLou's avatar
KatieLou
Experienced Cover User
4 years ago

Pay Super - Verification Code - Sorry, we're not ready to verify your bank account at the moment, please try again late

Hi,  currently having so many issues getting a file set up. MYOB seems to be having a lot of issues and staff we have dealt with have been useless.   Now we have another issue - Putting in the ver...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi KatieLou 

    Sorry to hear you're experiencing these issues. Generally, this error means that the bank account has already been verified and you should be able to sign in to the service. However, if you haven't done that or the Sign-up option is appearing instead of sign in, please send me the following details by Private Message so we can investigate this further: 

     

    • Serial number
    • Email address
    • Company file name
Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi KatieLou 

Sorry to hear you're experiencing these issues. Generally, this error means that the bank account has already been verified and you should be able to sign in to the service. However, if you haven't done that or the Sign-up option is appearing instead of sign in, please send me the following details by Private Message so we can investigate this further: 

 

  • Serial number
  • Email address
  • Company file name
  • HelenHolman's avatar
    HelenHolman
    Experienced User
    3 years ago

    I am having this same problem.  I had to call the assistance line 2 days ago because I was unable to register for Pay Super and now I am trying to verify the bank account and I am getting the 'sorry we are not ready' message.  

    Does it take more than a couple of days to be able to verify the bank account?

    • KatieLou's avatar
      KatieLou
      Experienced Cover User
      3 years ago

      You will need to contact MYOB. The reason I was getting this message was that MYOB didn't set up the account properly initially. It is a clitch at their end and a very frustrating one.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Hi HelenHolman 


        As KatieLou  mentioned, you will need to contact our team in order to get this corrected. You can either do this by sending us your details by Private Message or by contacting our phone support team.

  • MattG123's avatar
    MattG123
    3 years ago

    I am having this problem as well, very frustrating and phone support were clueless... sorry to say.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi MattG123 


      If you're still facing this problem, please send me your product serial number, ABN and login email adddress by Private Message.

  • maryanne's avatar
    maryanne
    Contributing Cover User
    3 years ago

    I am having the same issue .

    The  super verification code I have when enterred states :

    Sorry, we're not ready to verify your bank account at the moment, please try again later

     

    Please advise what I need to do. So fed up dealing with myob as the wait tile on line is so long...

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