Forum Discussion

Patti_Syme's avatar
Patti_Syme
Experienced Cover User
6 years ago

Pay Super rejecting fund

Hi   Using AccountRight version 2019.3   Tried to pay super this morning.  Two staff members who are with CBUS have the red dot and a message saying the super fund can no longer receive contribut...
  • CloverQ's avatar
    CloverQ
    6 years ago

    Hi Patti_Syme 

     

    Thank you very much for the details. 

     

    We've received a few reports of other clients having the same problem, our designated teams are currently investigating the root cause of this matter.

     

    In the meanwhile, you can work around it by creating a new Super Fund via Lists > Superannuation for this exact super fund. You can rename the previous one to differentiate them. Then please select the new fund in applicable employee card(s), which should allow the Pay Super transaction to be recorded. I've just had a feedback from this user that it worked for them: Pay Superannuation - unable to record.

     

    Please do let us know how you go.

Melisa_D's avatar
Melisa_D
Former Staff
6 years ago

Hi Patti_Syme, 

 

Thank you for your post, so I can take a look into this for you can you please confirm the SPIN/USI numbers that is within the employees card file for the Superfund selected ? This can be found by going into the employees card file > Payroll details > Superannuation > Click into the blue arrow next to Superannuation fund name.

  • Patti_Syme's avatar
    Patti_Syme
    Experienced Cover User
    6 years ago

     SPIN / USI Registered Name
    CBUS CBU0100AU/CBU0100AU

    CONSTRUCTION & BUILDING UNIONS SUPERANNUATION FUND

    • CloverQ's avatar
      CloverQ
      Former Staff
      6 years ago

      Hi Patti_Syme 

       

      Thank you very much for the details. 

       

      We've received a few reports of other clients having the same problem, our designated teams are currently investigating the root cause of this matter.

       

      In the meanwhile, you can work around it by creating a new Super Fund via Lists > Superannuation for this exact super fund. You can rename the previous one to differentiate them. Then please select the new fund in applicable employee card(s), which should allow the Pay Super transaction to be recorded. I've just had a feedback from this user that it worked for them: Pay Superannuation - unable to record.

       

      Please do let us know how you go.

      • Patti_Syme's avatar
        Patti_Syme
        Experienced Cover User
        6 years ago

        Hi, I created a new superfund for CBUS and it worked.  Thank you.

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