Forum Discussion

Pearlie's avatar
Pearlie
Contributing User
9 days ago

Pay Superannuation multiple reversals

Hello I have had two staff members superannuation payments over multiple months come back into our account multiple times.  I have reversed the original then repaid then bounced back again and then ...
  • Genreve_S's avatar
    Genreve_S
    8 days ago

    Hi Pearlie,

     

    The need to process a superannuation payment again will depend on the value of the superannuation based on the payroll register and payroll summary reports. If the value is more than expected, you need to create a negative pay run to decrease it; if it's less, you need to create a positive pay run to increase it. Since you have reversed the superannuation multiple times, this requires further checking from our support team. I'd recommend reaching out to them via MyAccount or Live Chat through MOCA.

     

    Regards,

    Genreve

     

Pearlie's avatar
Pearlie
Contributing User

Hi Princess

Thanks for the help.

I am not sure on how you mean to enter positive payroll transactions, can you please explain.  Does this mean that I process a Pay Superannuation again - this will not pay the super again will it?

Thanks

Genreve_S's avatar
Genreve_S
MYOB Moderator
8 days ago

Hi Pearlie,

 

The need to process a superannuation payment again will depend on the value of the superannuation based on the payroll register and payroll summary reports. If the value is more than expected, you need to create a negative pay run to decrease it; if it's less, you need to create a positive pay run to increase it. Since you have reversed the superannuation multiple times, this requires further checking from our support team. I'd recommend reaching out to them via MyAccount or Live Chat through MOCA.

 

Regards,

Genreve

 

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