Hi all,
Completely understand why you’d be keeping a close eye on that timing. If an employer authorises the super payment on payday before the 4pm AET direct debit cut-off, the standard timing is:
- 3–5 business days through the clearing house
- plus the fund’s 3-day allocation window
When the money has left the bank account, there can still be a gap before it appears in the employee’s super fund while those steps are happening in the background. You can also check this Community thread for more info on the payment timeframe: Why does MYOB Pay Super take so long? If it’s already outside that timeframe, it’d be best to reach out to our support team via the Contact Us page so they can check what’s happening with the payment.
Cheers,
Doreen