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Eastside's avatar
Eastside
Experienced Cover User
11 days ago

Payday Super Payments Steps

Couldn't find it in a quick check of the steps involved to pay super with my weekly payroll, but after prcessing pays, went to 'Pay Superannuation' (changed the dates to match this weeks payroll) but...
61Myaree54's avatar
61Myaree54
Experienced User
7 days ago

Hi  We are having the same issue whereby we do the pays normally and then go to the "Pay Superannuation" tab, put the current pay period dates in and no employees are listed.  How do we get the employees to be listed?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    7 days ago

    Hi 61Myaree54​,

     

    Thanks for reaching out. If no employees are showing in the Pay Superannuation window, it usually means MYOB isn’t picking up any super amounts that are currently due for payment.

     

    A couple of things to check:

     

    • Make sure the employees have actually accrued super for that pay period. You can check this in the Payroll Activity [Detail] report.
    • Check that the employee’s super fund is set to Pay directly from AccountRight in the Superannuation Fund Information window. If this isn’t ticked, the employee won’t appear in Pay Superannuation.
    • In the date filter, make sure you also include the date the pay was paid, not just the pay period dates.

     

    If everything looks right and they still don’t appear, it can also help to double-check the employee’s super fund and payroll setup. You can also follow the troubleshooting steps here: Troubleshooting Pay Super payments.

     

    Regards,

    Sai

     

     

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