Forum Discussion

Trusted Cover User

1 day ago

Solved

Payday Super

Hi,

I am attempting to process Payday super for one of my employees and receiving the error "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund ........."

The fund is Future Super, ABN: 68 964 712 340 USI: 68964712340019 which is an APRA registered fund with no contribution restrictions per the Super Fund lookup tool, PDF attached. Help would be greatly appreciated.

Thanks, Bronwyn

Desktop

Doreen_P
1 day ago
Hi BronwynHamster,

Thanks for the screenshot. A good way to tackle this is to set the fund up again, reassign it to the employee, and then try processing Pay Super once more. Here’s the cozy checklist:

Create a new super fund in Lists > Superannuation Funds

If you get a warning that the fund name already exists, just add a number or letter to the end of the name

Assign this new super fund to the employee card via Payroll Details > Superannuation

Try processing Pay Super again

If that still doesn’t fix the error, you’ll need to reach out to our support team via the Contact Us page so they can check what seems to be going on.

Cheers,

Doreen

3 Replies

Princess_R
MYOB Moderator
3 hours ago
Hi BronwynHamster,

Glad that did the trick! It is a bit odd, but sometimes MYOB can throw up a random glitch if the fund details haven’t validated properly, something’s gone a bit wonky in the background. Recreating the fund usually gives it a fresh reset and gets things back on track.

Cheers,

Princess
BronwynHamster
Trusted Cover User
19 hours ago
Thanks Doreen! That worked. However, why does MYOB suddenly think an APRA registered fund is not accepting superannuation contributions when it clearly is.
Cheers, Bronwyn
Doreen_P
MYOB Moderator
1 day ago
Hi BronwynHamster,

Thanks for the screenshot. A good way to tackle this is to set the fund up again, reassign it to the employee, and then try processing Pay Super once more. Here’s the cozy checklist:

Create a new super fund in Lists > Superannuation Funds

If you get a warning that the fund name already exists, just add a number or letter to the end of the name

Assign this new super fund to the employee card via Payroll Details > Superannuation

Try processing Pay Super again

If that still doesn’t fix the error, you’ll need to reach out to our support team via the Contact Us page so they can check what seems to be going on.

Cheers,

Doreen