Forum Discussion

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
2 years ago

Paying Super Error when TFN is 111 111 111

Good morning,    Im trying to pay the June super for a new employee who has applied for a TFN (on 09/06/23) but hasnt received it yet as it can take up to 28 days.    MYOB wont let me pay his sup...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi MichaelaJohnson 

     

    Thanks for the screenshot.

     

    In this case, kindly choose the Employee has no TFN or other reason from the drop down. You can always go back to that information to change when the employee has his TFN already. Please let me know if you can process it now after changes has been made.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi MichaelaJohnson 

 

Thanks for your post.

 

When you try to record the Pay Superannuation transaction in the current version of AccountRight, does it display a red x icon against a particular super payment?

If so, could you please click anywhere in the line contains the error icon, what is the exact error message?

 

Best regards,

Doreen

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
2 years ago

Hi Doreen, 

 

Yes it comes up with the following error message - 

 

"You need to enter a valid Tax File Number for this employee"

 

 

 

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi MichaelaJohnson 

     

    Thanks for your reply. 

     

    In this case, since the employee already applied for a TFN and still waiting for issuance of it, I would recommend logging in to the web browser through this link. Once logged in, go to Payroll > Employees > Click the employee name > Payroll details > Taxes. From the drop down of TFN status, kindly choose Waiting on TFN Declaration. Once done, you may proceed in processing the super by going to Payroll > Super payments. 

     

    Please let me know how it goes.

     

    Best regards,

    Doreen

    • MichaelaJohnson's avatar
      MichaelaJohnson
      Experienced User
      2 years ago

      Hi Doreen, 

       

      The employees card was already set up as "Waiting on TFN declaration" . 

       

      The Super payment still wont go through?

       

      Please advise asap as we want to get super paid before EOFY. 

       

      Thank you 

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi MichaelaJohnson 

         

        Kindly attach a screenshot of the employee card that it is already showing as Waiting on TFN Declaration. Make sure to remove sensitive information before posting in the Forum. Were you able to access your MYOB account using web version? And from there, try to process the super payments.

         

        Best regards,

        Doreen

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