Payment/authorisatin to Superfund

Question

I have an employee who is with Australian Super. Under the Super Funds list in MYOB it is shown with the USI of STA0100AU (per ATO portal as his Stapled Fund).

When I process via 'Pay Superannuation' using the Record button, I get a x against this line and it is declined.

The detail shown against that employee in his card and on this Pay Super page is correct and ties back to the MYOB Super Fund list. All other 60+ employees are going through fine.

Any idea why this is declining?

Thanks in advance

doreen_p · Answer

Hi there Marts1,
&nbsp;
The x mark error icons will show what needs attention—hover your mouse over these for more details. For example, an employee's superannuation membership number might be wrong. You'll need to check this link for more information on how to check super fund and employee details.
&nbsp;
Best regards,
Doreen

marts1 · Answer

All good... Whilst I had checked all the employees details in MYOB to that supplied, seems as though the issue was on the funds side....&nbsp; &nbsp;Cheers

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