Payroll - Urgent
Hi all I am wokring off Accounting Right Premier. I cant process any pays after 30 June 2022. The tax tables have been updated, but when i try to record it keeps on recording $0 pays and will no...
Forum Discussion
Hi lleevets,
Thank you for your post and welcome to the Community Forum ! Can you please retrieve the diagnostic log of the AccountRight file after you've done this and attach it as a .TXT file so I can take a look into this for you.
I have been on hold over an hour - can you please help I need to get staff paid..
Good afternoon,
I have just spent all morning putting 120 pays through and once I pressed Process at the end all values disappeared and all timsheets reverted back to not having been processed. I've tried now 3 times and I can't make it go through. This is urgent, need to get staff paid...
Help!
Rachel
See attached
Hi lleevets,
Can you please confirm the below details:
- Last 4 digits of your product serial number
- File ID (This can be found by going to Help > About MYOB AccountRight)
- Confirm the current payroll year by ging to Setup > General payroll information
Please then sign out of your file as I may have to run a script.
I've posted elsewhere, I have the same issue, trying to process today's payroll, ive now been on hold for nearly 4 hours, I need this fixed urgently
I need help with another client please.
I haven't resolved the first yet as I won't be back at that client till Fri.
Funnily enough, this client has 2 companies using Accountright. 1 of them processed fine.
Last 4 digits of Serial No. 7020
ID: 4
Hi LeighET,
I'm having troubles locating that serial number, can you please send me a private message with the product serial number so I can run the script over the file.
Please also log out of the file in the meantime.
