Hi there - I have 8 company files - 3 are in the cloud - all of which are paid as extra subscriptions (including the one in the cloud that is allowed with the subscription) - I also run 5 desktop files 3 of which have connected fine for STP connection to ATO. One file (which can lodge quarterly STP) I am trying to setup in readiness for the quarterly reporting and for some reason a MYOB message appears (screen shot attached). Please advise.

Hi Feebie, Thank you for the post! Thank you for providing the details. I have checked the details as you mentioned and linking you to one of our forum posts on Error: Something's gone wrong - When using Check Payroll Details in STP and you would be able to fix that issue. Do let us know how it goes. Thank you.

Payroll checking and connection MYOB error for ATO

Maxine_BC
Former Staff
6 years ago
Hey Feebie,

Sorry to hear you are getting this error.

Are you able to let me know exactly what you are doing before you see this as well as sending me the error details? You can do this by clicking the "View error details" button.
- Feebie
  Trusted Cover User
  6 years ago
  Hi Maxine - the first time I was looking in the payroll employee card to check on details - closed out of there and went to the check payroll reporting and got the error message. Thought it was a glitch - so logged out and rebooted MYOB and tried again - same thing. Repeated the above 4 more times.
- Feebie
  Trusted Cover User
  6 years ago
  AccountRight Application Error Report
  =====================================
  Application Version: 2019.2.22.2609
  Application File Version: 2019.2.22.5066 Incident Id: f5fea792-4500-406d-904d-eb06cc2071f2
  Time: Thursday, 8 August 2019 12:30:41 PM
  
  Code:
  Unknown (0)
  
  Message:
  (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...)
  
  Stack Trace
  ----------------------------------------
  1 : MYOB.Huxley.API.HuxleyApplicationException
  ----------------------------------------
  MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...) ---> System.InvalidOperationException: Sequence contains no elements
     at System.Core!0x06000b7f!System.Linq.Enumerable.Single[TSource](IEnumerable`1 source) +0x45
     at MYOB.ARLive.QueryRepository!0x060000b4!MYOB.ARLive.QueryRepository.Repositories.PaymentSummaryCompanyDetailsRepository.GetCompanyDetailsProjection(IExecutionContext executionContext) +0x20
     at MYOB.ARLive.Services!0x0600010d!MYOB.ARLive.Services.SingleTouchPayrollReadinessCheckContainerService.ProcessBusinessOperationTree(ISingleTouchPayrollContainer container, IExecutionContext executionContext, Tree`1 businessOperationTree) +0x0
     at MYOB.ARLive.Services!0x06000037!MYOB.ARLive.Services.ContainerService`2.ProcessContainer(TContainer container, IExecutionContext executionContext, Boolean ignoreWarnings) +0xe8
     at MYOB.ARLive.ServiceBridge!0x0600009d!MYOB.ARLive.ServiceBridge.ServiceBridge.InvokeProcessSingleTouchPayrollReadinessCheck(ICompanyFile companyFile, ISingleTouchPayrollContainer container, Boolean ignoreWarnings) +0xd
  --- End of stack trace from previous location where exception was thrown ---
     at mscorlib!0x060053d2!System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() +0xc
     at Huxley.Services!0x06001496!MYOB.Huxley.Services.ARLiveBridge.RunNewStack.Execute[T](String methodName, Object[] parameters) +0x65
     at Huxley.ApplicationServices!0x06000b29!MYOB.Huxley.ApplicationServices.Container.SingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0
     at Huxley.UI.Decorators!0x060028ba!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50
     at Huxley.UI.Model!0x06003728!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0
     at Huxley.UI.Controllers!0x0600218a!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0
     at Huxley.UI.Controllers!0x0600218c!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0
     at Huxley.UI.Forms!0x06002648!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc
     at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e
     at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
     at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
     at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
     at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
     at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4
     at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
     --- End of inner exception stack trace ---
     at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3
     at Huxley.UI.Framework!0x060001a5!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo) +0x12
     at Huxley.UI.Forms!0x06002641!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollHelper.LaunchReadinessCheck() +0x3b
     at Huxley.UI.Forms!0x0600262d!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollLanding.btnRunDataCheck_Click(Object sender, EventArgs e) +0x0
     at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
     at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
     at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
     at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
     at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f
     at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
     at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
     at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
     at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
     at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========
  MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
  MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
  MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2f4f9c50546b4edd8d3c4985ce56231f; A:1
  MODULE: Huxley.Services => Huxley.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c83dedb77aaf4fddb92e370640689daf; A:1
  MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1
  MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1
  MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1
  MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1
  MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1
  MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2
  MODULE: MYOB.ARLive.QueryRepository => MYOB.ARLive.QueryRepository, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0a043ec4b0744c79eb0000d2172b54f; A:1
  MODULE: MYOB.ARLive.ServiceBridge => MYOB.ARLive.ServiceBridge, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7b98dccaeb6547e382659ed8a5020f17; A:1
  MODULE: MYOB.ARLive.Services => MYOB.ARLive.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f2961b5d17f04993a80e5b7f751e01a2; A:1
  MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:2ed5dc822f7944c1a776a3846cfa2e84; A:2
  MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1
  
  ----------------------------------------
  
  2 : System.InvalidOperationException
  ----------------------------------------
  System.InvalidOperationException: Sequence contains no elements
     at System.Core!0x06000b7f!System.Linq.Enumerable.Single[TSource](IEnumerable`1 source) +0x45
     at MYOB.ARLive.QueryRepository!0x060000b4!MYOB.ARLive.QueryRepository.Repositories.PaymentSummaryCompanyDetailsRepository.GetCompanyDetailsProjection(IExecutionContext executionContext) +0x20
     at MYOB.ARLive.Services!0x0600010d!MYOB.ARLive.Services.SingleTouchPayrollReadinessCheckContainerService.ProcessBusinessOperationTree(ISingleTouchPayrollContainer container, IExecutionContext executionContext, Tree`1 businessOperationTree) +0x0
     at MYOB.ARLive.Services!0x06000037!MYOB.ARLive.Services.ContainerService`2.ProcessContainer(TContainer container, IExecutionContext executionContext, Boolean ignoreWarnings) +0xe8
     at MYOB.ARLive.ServiceBridge!0x0600009d!MYOB.ARLive.ServiceBridge.ServiceBridge.InvokeProcessSingleTouchPayrollReadinessCheck(ICompanyFile companyFile, ISingleTouchPayrollContainer container, Boolean ignoreWarnings) +0xd
  --- End of stack trace from previous location where exception was thrown ---
     at mscorlib!0x060053d2!System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() +0xc
     at Huxley.Services!0x06001496!MYOB.Huxley.Services.ARLiveBridge.RunNewStack.Execute[T](String methodName, Object[] parameters) +0x65
     at Huxley.ApplicationServices!0x06000b29!MYOB.Huxley.ApplicationServices.Container.SingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0
     at Huxley.UI.Decorators!0x060028ba!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50
     at Huxley.UI.Model!0x06003728!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0
     at Huxley.UI.Controllers!0x0600218a!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0
     at Huxley.UI.Controllers!0x0600218c!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0
     at Huxley.UI.Forms!0x06002648!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc
     at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e
     at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
     at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
     at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
     at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
     at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4
     at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a ==========
  MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2f4f9c50546b4edd8d3c4985ce56231f; A:1
  MODULE: Huxley.Services => Huxley.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c83dedb77aaf4fddb92e370640689daf; A:1
  MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1
  MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1
  MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1
  MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1
  MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1
  MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2
  MODULE: MYOB.ARLive.QueryRepository => MYOB.ARLive.QueryRepository, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0a043ec4b0744c79eb0000d2172b54f; A:1
  MODULE: MYOB.ARLive.ServiceBridge => MYOB.ARLive.ServiceBridge, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7b98dccaeb6547e382659ed8a5020f17; A:1
  MODULE: MYOB.ARLive.Services => MYOB.ARLive.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f2961b5d17f04993a80e5b7f751e01a2; A:1
  MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:2ed5dc822f7944c1a776a3846cfa2e84; A:2
  
  ----------------------------------------
  - Gayathri
    Former Staff
    6 years ago
    Hi Feebie,
    
    Thank you for the post!
    
    If you can give me the last 4 digits of the serial number of the company file (Setup>>Company Information).
    
    Company File ID.
    
    confirm the file is online or offline.
    
    Thank you.
- Feebie
  Trusted Cover User
  6 years ago
  how are we going?? - anything?? :)

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