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Feebie's avatar
Feebie
Trusted Cover User
5 years ago
Solved

Payroll checking and connection MYOB error for ATO

Hi there - I have 8 company files - 3 are in the cloud - all of which are paid as extra subscriptions (including the one in the cloud that is allowed with the subscription) - I also run 5 desktop files 3 of which have connected fine for STP connection to ATO.  One file (which can lodge quarterly STP) I am trying to setup in readiness for the quarterly reporting and for some reason a MYOB message appears (screen shot attached). 

Please advise.

 

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  • Maxine_BC's avatar
    Maxine_BC
    Former Staff
    5 years ago

    Hey Feebie,

     

    Sorry to hear you are getting this error.

     

    Are you able to let me know exactly what you are doing before you see this as well as sending me the error details? You can do this by clicking the "View error details" button.

     

    • Feebie's avatar
      Feebie
      Trusted Cover User
      5 years ago

      Hi Maxine - the first time I was looking in the payroll employee card to check on details - closed out of there and went to the check payroll reporting and got the error message.  Thought it was a glitch - so logged out and rebooted MYOB and tried again - same thing.  Repeated the above 4 more times.

    • Feebie's avatar
      Feebie
      Trusted Cover User
      5 years ago

      AccountRight Application Error Report

      =====================================

      Application Version: 2019.2.22.2609

      Application File Version: 2019.2.22.5066 Incident Id: f5fea792-4500-406d-904d-eb06cc2071f2

      Time: Thursday, 8 August 2019 12:30:41 PM

       

      Code:

      Unknown (0)

       

       

      Message:

       (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...)

       

       

      Stack Trace

      ----------------------------------------

      1 : MYOB.Huxley.API.HuxleyApplicationException

      ----------------------------------------

      MYOB.Huxley.API.HuxleyApplicationException:  (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...) ---> System.InvalidOperationException: Sequence contains no elements

         at System.Core!0x06000b7f!System.Linq.Enumerable.Single[TSource](IEnumerable`1 source) +0x45

         at MYOB.ARLive.QueryRepository!0x060000b4!MYOB.ARLive.QueryRepository.Repositories.PaymentSummaryCompanyDetailsRepository.GetCompanyDetailsProjection(IExecutionContext executionContext) +0x20

         at MYOB.ARLive.Services!0x0600010d!MYOB.ARLive.Services.SingleTouchPayrollReadinessCheckContainerService.ProcessBusinessOperationTree(ISingleTouchPayrollContainer container, IExecutionContext executionContext, Tree`1 businessOperationTree) +0x0

         at MYOB.ARLive.Services!0x06000037!MYOB.ARLive.Services.ContainerService`2.ProcessContainer(TContainer container, IExecutionContext executionContext, Boolean ignoreWarnings) +0xe8

         at MYOB.ARLive.ServiceBridge!0x0600009d!MYOB.ARLive.ServiceBridge.ServiceBridge.InvokeProcessSingleTouchPayrollReadinessCheck(ICompanyFile companyFile, ISingleTouchPayrollContainer container, Boolean ignoreWarnings) +0xd

      --- End of stack trace from previous location where exception was thrown ---

         at mscorlib!0x060053d2!System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() +0xc

         at Huxley.Services!0x06001496!MYOB.Huxley.Services.ARLiveBridge.RunNewStack.Execute[T](String methodName, Object[] parameters) +0x65

         at Huxley.ApplicationServices!0x06000b29!MYOB.Huxley.ApplicationServices.Container.SingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0

         at Huxley.UI.Decorators!0x060028ba!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50

         at Huxley.UI.Model!0x06003728!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0

         at Huxley.UI.Controllers!0x0600218a!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0

         at Huxley.UI.Controllers!0x0600218c!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0

         at Huxley.UI.Forms!0x06002648!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc

         at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e

         at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228

         at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa

         at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122

         at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88

         at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4

         at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a

         --- End of inner exception stack trace ---

         at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3

         at Huxley.UI.Framework!0x060001a5!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo) +0x12

         at Huxley.UI.Forms!0x06002641!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollHelper.LaunchReadinessCheck() +0x3b

         at Huxley.UI.Forms!0x0600262d!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollLanding.btnRunDataCheck_Click(Object sender, EventArgs e) +0x0

         at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19

         at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e

         at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d

         at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184

         at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f

         at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e

         at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0

         at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0

         at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e

         at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========

      MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1

      MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1

      MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2f4f9c50546b4edd8d3c4985ce56231f; A:1

      MODULE: Huxley.Services => Huxley.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c83dedb77aaf4fddb92e370640689daf; A:1

      MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1

      MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1

      MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1

      MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1

      MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1

      MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2

      MODULE: MYOB.ARLive.QueryRepository => MYOB.ARLive.QueryRepository, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0a043ec4b0744c79eb0000d2172b54f; A:1

      MODULE: MYOB.ARLive.ServiceBridge => MYOB.ARLive.ServiceBridge, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7b98dccaeb6547e382659ed8a5020f17; A:1

      MODULE: MYOB.ARLive.Services => MYOB.ARLive.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f2961b5d17f04993a80e5b7f751e01a2; A:1

      MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:2ed5dc822f7944c1a776a3846cfa2e84; A:2

      MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1

       

      ----------------------------------------

       

      2 : System.InvalidOperationException

      ----------------------------------------

      System.InvalidOperationException: Sequence contains no elements

         at System.Core!0x06000b7f!System.Linq.Enumerable.Single[TSource](IEnumerable`1 source) +0x45

         at MYOB.ARLive.QueryRepository!0x060000b4!MYOB.ARLive.QueryRepository.Repositories.PaymentSummaryCompanyDetailsRepository.GetCompanyDetailsProjection(IExecutionContext executionContext) +0x20

         at MYOB.ARLive.Services!0x0600010d!MYOB.ARLive.Services.SingleTouchPayrollReadinessCheckContainerService.ProcessBusinessOperationTree(ISingleTouchPayrollContainer container, IExecutionContext executionContext, Tree`1 businessOperationTree) +0x0

         at MYOB.ARLive.Services!0x06000037!MYOB.ARLive.Services.ContainerService`2.ProcessContainer(TContainer container, IExecutionContext executionContext, Boolean ignoreWarnings) +0xe8

         at MYOB.ARLive.ServiceBridge!0x0600009d!MYOB.ARLive.ServiceBridge.ServiceBridge.InvokeProcessSingleTouchPayrollReadinessCheck(ICompanyFile companyFile, ISingleTouchPayrollContainer container, Boolean ignoreWarnings) +0xd

      --- End of stack trace from previous location where exception was thrown ---

         at mscorlib!0x060053d2!System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() +0xc

         at Huxley.Services!0x06001496!MYOB.Huxley.Services.ARLiveBridge.RunNewStack.Execute[T](String methodName, Object[] parameters) +0x65

         at Huxley.ApplicationServices!0x06000b29!MYOB.Huxley.ApplicationServices.Container.SingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0

         at Huxley.UI.Decorators!0x060028ba!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50

         at Huxley.UI.Model!0x06003728!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0

         at Huxley.UI.Controllers!0x0600218a!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0

         at Huxley.UI.Controllers!0x0600218c!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0

         at Huxley.UI.Forms!0x06002648!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc

         at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e

         at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228

         at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa

         at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122

         at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88

         at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4

         at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a ==========

      MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2f4f9c50546b4edd8d3c4985ce56231f; A:1

      MODULE: Huxley.Services => Huxley.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c83dedb77aaf4fddb92e370640689daf; A:1

      MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1

      MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1

      MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1

      MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1

      MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1

      MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2

      MODULE: MYOB.ARLive.QueryRepository => MYOB.ARLive.QueryRepository, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0a043ec4b0744c79eb0000d2172b54f; A:1

      MODULE: MYOB.ARLive.ServiceBridge => MYOB.ARLive.ServiceBridge, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7b98dccaeb6547e382659ed8a5020f17; A:1

      MODULE: MYOB.ARLive.Services => MYOB.ARLive.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f2961b5d17f04993a80e5b7f751e01a2; A:1

      MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:2ed5dc822f7944c1a776a3846cfa2e84; A:2

       

      ----------------------------------------

      • Gayathri's avatar
        Gayathri
        Former Staff
        5 years ago

        Hi Feebie,

         

        Thank you for the post!

         

        If you can give me the last 4 digits of the serial number of the company file (Setup>>Company Information).

        1. Company File ID.
        2. confirm the file is online or offline.

        Thank you.

    • Feebie's avatar
      Feebie
      Trusted Cover User
      5 years ago

      how are we going?? - anything?? :)