Forum Discussion

ClaireS78's avatar
ClaireS78
3 years ago

Payroll Duplicated due to time out, have reversed but entitlements aren't correct

When I processed the first payroll of this financial year, file has been updated to STP stage 2, a duplicate payroll was sent to the ATO. I have reversed the duplication however when I look at an emp...
Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi ClaireS78 

 

I'm sorry to see that no one has replied to you yet. If you still need assistance with this or with anything else please let me know and I'll be happy to help.

  • ClaireS78's avatar
    ClaireS78
    3 years ago

    Thanks Tracey,

    Finally spoke with someone at MYOB support earlier this week and was told they couldn't fix the file, I'd have to do it myself (over 90 cards to manually update) but their solution wouldn't completely fix the issue. Ending up restoring the backup from EOFY and re-entered 4 payrolls. 

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.