Payroll Employee Limit
Our company has more than 50 employees and for the past couple of months I've had to split the pay run and process the first 50 employees in one pay run and the remaining in a second pay run. It...
Forum Discussion
Hi Carly22,
Sounds like you have a solid process in place for handling pay runs and ensuring accuracy by cross-checking with timesheets. If the error occurs again, reaching out via MOCA is a good plan. You can also start a new thread here, and I'll be happy to assist.
Cheers,
Princess
Hi Princess_R
I processed our pay run yesterday and the same issue occurred where I received the error "Checking pay run error. Try again" again when attempting to process all 56 employees.
I had to split the pay run again.
Can you please have another look on the back end?
Kind regards,
Carly
Hi Carly22,
I understand that splitting the pay run isn't the best solution. I've applied a fixed script to your file to see if it resolves the error message. Please ensure that you are not saving a pay run and then closing it without continuing to process the pay to Single Touch Payroll (STP). This error can occur if you edit or continue to process a saved pay run.
If the error persists when you process the pay again, we will need to investigate further. I recommend partnering with our live chat support team. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help.
Cheers,
Princess
