Hi Tish_Wise62
Thank you for your response.
I understand that it is quite hard to look for each payroll information for this particular employee. I appreciate your patience on this matter. However, in order for us to fix the ATO error code, we will need to double check each payroll information entered. I would also suggest to delete or remove the payroll information then re-enter manually.
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Cheers,
Princess
I am beyond frustrated with this.
I'm not sure how many of you work in there, but there is only me working here trying to rectify a problem via various emails that are not helping.
It is stressful and unnecessary.
The employee has the following payroll categories - Base hourly; PAYG Withholding; Superannuation Guarantee.
Everything looks in order.
The pay runs are done in batches so I am very concerned if I try to remove the payroll information and re enter manually it will throw everything else out.
Obviously they are in locked periods - I can accomodate this
Do I have to send a correction/update to the ATO every time?
Do I have to re enter everyone else's pay in as well as they are part of one payment?
can i provide you with copies of any reports?
Why is it that my MYOB reports are correct and have been accepted by the ATO every time I sent off the pays and there is a problem now?
I now have 2 weeks worth of payroll to be entered because I cannot fix this one problem.
